Kids Zipline Guide Position Description

Date Approved:          February 16, 2024

Location:                    Klamath Falls, OR, USA

FLSA Status:               Non-Exempt

Primary Category:     Seasonal – Entry level, full and part-time

Wage:                          Hourly, DOE $14.00+ Tips

Summary

Guides are critical to the mission of Crater Lake Zipline. They set the tone and lead the unforgettable experience we seek to provide for our guests. They mitigate safety risks for our guests, educating them on local history, wildlife, ecology and geology while putting them at ease with their good nature, humor, and friendliness. Suitable candidates will have the right combination of interpersonal and technical skills, work ethic, and confidence.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty to the satisfaction of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display professional leadership and unforgettable customer service: interacting with guests in a humorous, engaging, and friendly manner while providing an educational and exhilarating interpretive experience
• Create, maintain, and articulate a tour narrative
• In cooperation with a ground support, oversee the progress and experience of each assigned tour group
• Greet guests promptly and enthusiastically in a warm and professional manner
• Outfit guests according to safety standards
• Conduct pre-screening and ground school safety orientation for each tour group
• Challenge or motivate guests during tours as appropriate
• Perform course rescues
• Manage tour timing efficiently to meet operational time requirements
• Perform daily opening and/or closing procedures of the zipline course as assigned
• Conduct complete inspections of all course components and gear daily as assigned
• Report gear, course, and personal safety concerns/infractions promptly to management
• Adhere to company policies, procedures, safety and technical protocols at all times
• Take guest photos at designated locations
• Maintain communication with guide support and ground team members using company radios
• Promote social media reviews and opportunities to purchase souvenirs to tour groups
• Assist with overall site appearance, cleanliness, and trail/course maintenance
• Attend required meetings and trainings
• Demonstrate regular and reliable attendance
• Perform other duties as assigned
• Ability to establish and maintain cooperative working relationships and work as a team 

Supervisory Responsibility

This job has no supervisory responsibilities.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty to the satisfaction of management. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be 16 years of age by May of the summer for which they are applying

Must possess a valid First aid and CPR certification card before beginning work.

Must possess a valid driver’s license.

Complete and pass required site-specific guide school, compliant with ASTM standards (Fees apply)

Ability to work long hours and irregular shifts, including weekends

Be able to handle stressful or emergent situations calmly and effectively

Be creative and able to handle multiple tasks at once

Demonstrate a strong attention to detail

Demonstrate outstanding interpersonal skills

Demonstrated experience successfully working in a team

Preferred Qualifications

Prior experience with guiding, outdoor recreation, athletics, educational roles, high ropes instruction, or zip-lining

Post-secondary education in tourism or recreation

Education and/or Experience

No prior experience or training required.

Language Skills

Ability to speak fluent English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before both adults and children in group and individual settings.

Ability to speak multiple languages preferred.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software.

Certificates, Licenses, Registrations

Possess Child and Adult First Aid and CPR Certification before the first day of work.

Possess valid driver’s license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to stand; walk and climb or balance.  The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds; occasionally lift up to 50 pounds; and move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; high, precarious places and outside weather conditions. The employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

Job Specifics

Must pass a monthly skill assessment

Classes and training begin in April

The season runs from April through October. Exceptions are available for full-time students

Housing and transportation are not provided for this position. Please plan accordingly.

Uniforms and Gear

The company will provide personal protective equipment (harness, helmet, radios, etc.)

Two staff shirts will be provided at no cost. Staff shirts are required at all times.

All guides are required to maintain excellent hygiene and a professional appearance.

This job description is not all-inclusive and is subject to change.  Additional duties and tasks may be assigned, as necessary.  Employment remains “AT-WILL” at all times.

Crater Lake Zipline is a drug-free and equal opportunity employer.

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Date ________________________________________

Contact Details: Complete the online application at craterlakezipline.com/jobs and email your resume, copies of any certifications (food handlers, liquor servers license, first aid/cpr) and at least three references to [email protected]