Kayak

Kayaking Cancellations Policy – PLEASE READ!

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation you are required to notify us 72 hours/3 days prior to your scheduled tour. Reservations are considered final 72 hours/3 days prior to your scheduled tour and are not eligible for a refund OR rescheduling. If you need to cancel prior to the 72 hour notification period a refund will be given minus a 10% processing fee.

If you choose to purchase the optional enhanced refund terms at checkout all cancellations, REGARDLESS OF DATE OF CANCELLATION will then be requested through a link in your confirmation email. Cancellations and refunds will not be processed by Crater Lake ZipLine when the optional enhanced refund terms are selected. If the enhanced refund terms are not purchased our standard 72 hour NON-REFUNDABLE cancellation policy will apply with no exceptions.

All participants must be at least 5 years old and comfortable in the water in a lifejacket for our Malone Springs Kayak Tour. Those not meeting our requirements may not participate and are ineligible for a refund.
Children 17 and under MUST be accompanied by an adult on the tour.

In order to run a kayak tour we do require a minimum of four participants to operate the tour. If we do not meet that minimum, we will notify you via email 24 hours before your trip time. If you are unsure if your scheduled tour time has reached the minimum, please do not hesitate to contact us via phone or email.