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Frequently Asked Questions

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Preparing for your upcoming tour or searching for quick answers? Use our table of contents to find exactly what you need, and be sure to review your itinerary email for helpful details. If you’re looking to make the most of your trip with lodging, dining, and extra activities, visit our Plan Your Trip page for top recommendations. As always, we’re just a call or email away, so don’t hesitate to contact us!

TABLE OF CONTENTS

GENERAL QUESTIONS

Yes! We highly recommend booking in advance to secure your spot. Call 541-892-9477 or book online. We can’t always accommodate walk-ins.

We are located at 29840 Highway 140 West, Klamath Falls, OR 97601.

  • 40 minutes south of Crater Lake National Park
  • 30 minutes west of Klamath Falls
  • 1 hour east of Ashland/Medford

Please put our address into your GPS. If you need directions or have questions on timing, please call our office in advance.

  • Zipline Tours: Comfortable clothes and closed-toe shoes. Dress in layers according to the weather.
  • Kayak Tours: Wear shorts, a t-shirt, and a hoodie—quick-dry clothes are best. Sandals or water shoes are recommended as your feet will get wet.
  • Other Tours: Dress for comfort and wear layers for unexpected weather. Closed-toe shoes are required for ziplining, hiking, buggy rides, and axe throwing.
  • On-site food: Sassy’s Kitchen Food Truck is available before or after your adventure!
  • Zipline Tours: Food & drinks are not allowed on the zipline tours. A water stop is available midway through the course.
  • Kayak Tours & Hiking Tours: You may bring a drink (no glass) and a small snack. Coolers and large bags are not recommended.

We adventure in most weather conditions and will make every effort to complete your tour as scheduled. If there is lightning or high winds, we may suspend or cancel your tour, but we do not cancel due to rain or snow.
If we cancel your tour due to weather, we’ll offer you a rain check to reschedule your tour for another date in the same season or provide a refund.

Note: We will not offer a refund if you cancel due to weather. Our regular cancellation policy will apply.

Our tours are accessible for many, but some activities involve moderate physical exertion, including the use of arms and legs. While we strive to accommodate all guests, some adventures may not be fully accessible for those with mobility impairments or using wheelchairs. Please call 541-892-9477 to discuss any specific needs or concerns.

Call us to discuss alternate tour times. We may be able to offer something that works for you. For larger groups, please check out our Parties Form and Group Tour Form

Tipping 10-20% is typical and appreciated for great service. Cash, Venmo, and credit cards are accepted.

Portable toilets are available at our outpost at the beginning and end of your tour. Participants should be comfortable without access to restrooms for up to 3 hours when participating on one of our tours.

We have ample parking space, including room for large RVs or buses to turn around. Overnight parking is not allowed, but we’ve never had an issue with RVs or buses entering or exiting the parking area.

POLICIES & REQUIREMENTS

Yes, all participants must sign a participant agreement before joining any activities.

  • If under 18: A parent or legal guardian must sign the waiver.
  • If under 15: A parent or guardian must remain onsite during the tour or participate in any offsite tours like kayaking and hiking.

Please arrive at least 30 minutes before your scheduled tour time for check-in. Late arrivals may miss their tour and forfeit their reservation. Refunds will not be issued for missed tours, and late arrivals may not join a tour already in progress. Plan ahead to ensure you don’t miss out!

Call 541-892-9477 for any changes or cancellations.

  • Cancel 72+ hours ahead: Refund (minus a 10% fee).
  • Less than 72 hours: No refund. Reservations are non-refundable and may not be canceled or rescheduled within 72 hours of your scheduled tour. 

For added peace of mind, we strongly recommend purchasing trip insurance to cover any unforeseen circumstances.

For the comfort and safety of all guests, pets are not permitted on tours. They are welcome in the parking area but must be kept on a leash.

ZIPLINE QUESTIONS

Speeds vary, but many ziplines reach up to 40 mph. Click here to book your trip today!

f you have any pre-existing medical conditions, we recommend consulting with your doctor before participating. Pregnant individuals should not zipline. Participants should be in good physical health to ensure a safe and enjoyable experience.

You can watch part of the tour, but most of the ziplines are up the mountain and not easily visible. For your safety, non-participants are not allowed on the hillside unless they’re part of a guided activity. However, you’ll have a great view of participants coming down the final zipline, perfect for photos!

Zipline participants should be in reasonably good physical condition. You’ll need the ability to reach above your head and hold onto a cable (your weight will be supported by a harness). Participants should also be comfortable walking on uneven terrain for at least 100 yards (about the length of a football field).

There is NO hiking or stairs between ziplines. You will have a short downhill walk (about the length of a football field) back to the office at the end, but it’s a gradual decline. However, if you need to exit the course early, there may be a longer hike on uneven terrain, sometimes at an incline. If you complete the entire tour, there’s very little walking required.

For safety and to ensure all participants have a smooth experience, phones and cameras are not allowed on the zipline. You can bring a helmet-mounted action camera or rent one of ours to capture your adventure!

Photo packages are also available for purchase before or after your tour, click here for more.

KAYAK QUESTIONS

We recommend leaving phones and cameras behind to avoid them getting wet. If you choose to bring them, use a waterproof case. Small waterproof bags are available for purchase at check-in.

Click here to see our tour options!

Kayak participants should be in reasonably good physical condition. You’ll need to paddle, get in and out of a kayak, and walk on uneven terrain to and from the launch. Comfort in swimming while wearing a life vest is essential.

Yes! You can take your rental to another location. Please ensure you have the proper vehicle to transport it. We only deliver kayaks and paddleboards to Rocky Point.

Click here to rent today.

OTHER TOUR QUESTIONS

Yes, phones are permitted on this tour. We highly recommend using a secure strap or zipper pockets to keep your phone safe during the ride. Please be aware that electronics may get dusty, wet, or otherwise affected by conditions during the excursion.

Click here to learn more about our UTV tours!

No. Outside axes and other throwable items are not permitted. We provide all axes and safety gear. 

Click here to learn more about our amazing facility.

This hike is considered easy to moderate. Participants should be in reasonable physical condition and able to walk up to two miles on uneven terrain with an incline.

Click here to learn more.

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