Youth Adventures

Cancellation (72 Hours Non-Refundable)

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation you are required to notify us 72 hours/3 days prior to your scheduled tour. Reservations are considered final 72 hours/3 days prior to your scheduled tour and are not eligible for any refund OR rescheduling. If you cancel prior to the 72 hour notification period a refund will be given minus a 10% processing fee.

Sometimes, our guests decide that the course is a bit too much for them to attempt or our guides may need to make the decision that you will be unable to complete the tour and its requirements. Please understand that even though a guest chooses not to participate, does not complete the course in full, is determined unable to complete the course because they do not meet the tour requirements, they took up a slot for another paying guest. The charge is to cover scheduled guide expenses and your trip cost will NOT be refunded. Thank you in advance for your understanding.

We require a minimum of four scheduled participants in order to operate a tour and cover our operation costs. If we do not meet that minimum we will notify you via email or phone at least three hours prior to your trip time of your trip cancellation. If you are unsure if your scheduled tour time has reached the minimum please do not hesitate to contact us via phone or email. If a tour is cancelled because the tour minimum is not met, participants will not be charged.

Policies

All participants must be at least 10 years old and weigh between 70-250lbs. (NO EXCEPTIONS!) Guests are discreetly weighed at check-in. Those not meeting our requirements may not participate and are ineligible for a refund.

Children age 10 – 15 MUST be accompanied by an adult to the tour and remain onsite. Parent/Guardian does not have to participate, but must remain onsite during tour. All children age 10 – 17 must have a parent or guardian sign their participant agreement.

We suggest that you dress as if you were going for a hike. You will be wearing a helmet, full body harness and gloves so dress for comfort. The temperatures can be different at the zipline so we suggest bringing layers and making the final decision once you arrive. Long shorts or pants are best and shirts that will help keep your torso and shoulders comfortable in the harness.

You must wear closed toe shoes. Tennis shoes or hiking shoes work best. Flip flops, sandals or shoes with no back are NOT allowed. If you do not have appropriate footwear you may not participate on the course and no refund will be given. Please come with appropriate shoes and clothes.

Please note that we will not allow anyone to participate in TOURS who has been consuming alcohol or drugs that can impair physical and or mental capabilities. This is for your safety as well as the group’s and staff’s safety. If we believe you are or have been under the influence, we WILL NOT allow you onto the course. If this happens, you will still be responsible for charges for your reserved canopy tour slot(s).

Tours can take anywhere from 2 – 4+ hours depending on the group. Please allow enough time in your schedule to enjoy the experience. Your guides will do their best to keep to a schedule but don’t want to rush folks who need a little more time to get comfortable on the course.

** Please note and understand that our staff and management have the right to refuse anyone participation rights if they do not meet the course requirements, fail to follow guide instructions or if it is deemed unsafe for them or anyone else in the group. Staff has the final say on participation.