Sasquatch Hollow

Cancellation (72 Hours Non-Refundable)

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation you are required to notify us 72 hours/3 days prior to your scheduled tour. Reservations are considered final 72 hours/3 days prior to your scheduled tour and are not eligible for any refund OR rescheduling. If you cancel prior to the 72 hour notification period a refund will be given minus a 10% fee.

Sometimes, our guests decide that the course is a bit too much for them to attempt or our guides may need to make the decision that you will be unable to complete the tour and its requirements. Please understand that even though a guest decides to not go out on the course, or does not complete the course fully or are determined unable to complete the course because they do not meet the tour requirements, they took up a slot for another paying guest. The charge is to cover scheduled guide expenses and your trip cost will NOT be refunded. Thank you in advance for your understanding.

We require a minimum of four scheduled participants in order to operate a tour and cover our operation costs. If we do not meet that minimum we will notify you via email or phone at least three hours before your trip time of your trip cancellation. If you are unsure if your scheduled tour time has reached the minimum please do not hesitate to contact us via phone or email. If a tour is cancelled because the tour minimum is not met, participants will not be charged.

Sasquatch Hollow Policies

Sasquatch Hollow

• Must be at least 5 years old and have a minimum vertical reach of 46” when standing flat footed.
• Must be under 5’6” tall when standing flat footed and weigh no more than 175-lbs (including harness / PPE).
• Children under age 16 must have a parent on site at all times. Children between ages 5 & 7 must have parent in the Sasquatch Hollow observation area at all times.
• Must be dressed appropriately (close-toed and close-heeled shoes, clothing must provide appropriate coverage/protection for use with a full-body harness).
• Long hair must be pulled back and secured.
• Prior to accessing the course, remove all dangling jewelry, rings, and piercings that may present a hazard during the use of the course or otherwise interferes with PPE.
• No candy, gum or other choking hazards are permitted on the course.
• Must comply with all safety instructions, operational policies, and adult monitoring policies.
• Must participate voluntarily and have signed release of liability / acknowledgement of risk (signed by legal guardian if under 18 years of age)
• Must be of sound mind and body, not under the influence of drugs or alcohol.
• Must fit appropriately into harness and helmet and comply with equipment manufacturer height/weight restrictions. Smaller, larger, or child-specific harnesses & helmets may be required to achieve appropriate fit (see Substitutions for Standard Issue Equipment policy).
• Health and medical conditions that should restrict participation include, but are not limited to: pregnancy, spinal injury or weak spine, or heart condition. Patrons should consult a physician prior to participating in this activity for any additional conditions that may limit or impair participation or be exacerbated by this activity.
• All participants must be age 5 or older. There is no maximum age but age 12 is suggested. Participants under age 16 must have a legal guardian or parent on site during activities. Participants do not need a parent to accompany them on Sasquatch Hollow but participants ages 5 – 7 years old must have a parent or guardian in the observation area at all times. Parents or guardians of participants ages 8 and older must remain onsite during their child’s tour but may participate in the Canopy Tour during their child’s Sasquatch Hollow Tour. However, please not that parents or guardians will be lowered immediately to rejoin their child at Sasquatch Hollow if necessary. Once lowered from the canopy tour participants may not rejoin a tour and no refund will be issued.
• Parents and guardians in the observation area are responsible for providing encouragement/support, instruction, and assisting Course Operators with enforcing operational and behavioral rules for participation. Parents and guardians may not enter the course area during operation unless instructed to do so by the course operators.

Sasquatch Hollow

All participants must be at least 10 years old and weigh between 70-250lbs. Guests are discreetly weighed at check-in. Those not meeting our requirements may not participate and are ineligible for a refund.

Children age 10 – 15 MUST be accompanied by an adult to the tour and remain onsite. All children age 10 – 17 must have a parent or guardian sign their participant agreement.

We suggest that you dress as if you were going for a hike. You will be wearing a helmet, full body harness and gloves so dress for comfort. The temperatures can be different at the zipline so we suggest bringing layers and making the final decision once you arrive. Long shorts or pants are best and shirts that will help keep your torso and shoulders comfortable in the harness.

You must wear closed toe shoes. Flip flops, sandals or shoes with no back are NOT allowed. If you do not have appropriate footwear you may not participate on the course and no refund will be given. Please come with appropriate shoes and clothes.

Please note that we will not allow anyone onto the TOURS who has been consuming alcohol or drugs that can impair physical and or mental capabilities. This is for your safety as well as the group’s and staff’s safety. If we believe you are or have been under the influence, we WILL NOT allow you onto the course. If this happens, you will still be responsible for charges for your reserved canopy tour slot(s).

Tours can take anywhere from 2 – 4+ hours depending on the group. Please allow enough time in your schedule to enjoy the experience. Your guides will do their best to keep to a schedule but don’t want to rush folks who need a little more time to get comfortable on the course.

** Please note and understand that our staff and management have the right to refuse anyone participation rights if they do not meet the course requirements, fail to follow guide instructions or if it is deemed unsafe for them or anyone else in the group. Staff has the final say on participation.